Frequently Asked Questions
Answers to common questions
Why is a late fee not being applied to an invoice?A quick look on reasons why an invoice may not be processed.
Does Paidnice send the penalty to the customer automatically via email?
What happens at the end of my trial or if I cancel my subscription?
Can't see the active subscription for my organisationWhy you may not be able to see the subscription for your organisation.
How do you freeze, cancel or void penalties in Paidnice?
Finding your Paidnice invoicesHow to find invoices for your Paidnice subscriptions.
What's the difference between Invoice policies and Statement policiesDecide when to use each type of policy in Paidnice for your interest, late fees, discounts or auto-statements
How to skip applying late fees over the weekendAvoid charging customers late fees on invoices that have been paid but not yet reconciled with a grace period set to weekdays only.
How to transfer ownership of billingLearn how to transfer or take control over the billing of an organisation's subscription
What Do Invoices Mean in Paidnice?How does this count towards your plan