Frequently Asked Questions
Answers to common questions
By Denym and 2 others3 authors11 articles
- Why is a late fee not being applied to an invoice?A quick look on reasons why an invoice may not be processed.
- Does Paidnice send the penalty to the customer automatically via email?
- What happens at the end of my trial or if I cancel my subscription?
- Can't see the active subscription for my organisationWhy you may not be able to see the subscription for your organisation.
- How do you freeze, cancel or void penalties in Paidnice?
- Finding your Paidnice invoicesHow to find invoices for your Paidnice subscriptions.
- What's the difference between Invoice policies and Statement policiesDecide when to use each type of policy in Paidnice for your interest, late fees, discounts or auto-statements
- How to skip applying late fees over the weekendAvoid charging customers late fees on invoices that have been paid but not yet reconciled with a grace period set to weekdays only.
- How to transfer ownership of billingLearn how to transfer or take control over the billing of an organisation's subscription
- What Do Invoices Mean in Paidnice?How does this count towards your plan
- Fixing currency symbols issues when opening Paidnice CSV exports in Excel